- Request of size, color, or address change must be done within 12 hours of order confirmation. Cancellation of orders are honored within 12 hours of the transaction.
- Shipping didn't make it to delivery address.
- The item has a manufacturing problem.
- The item is not as described.
- The item was the incorrect size
- If you'd like to to return your items, please contact us via email (within 7 days of receipt) for a full refund. Customer is required to pay return shipping fees and they are nonrefundable. Please note, in order to qualify for a full refund, items must be unused, with tags, and in original packaging. We have the right to deny returns that do not comply with our return policy.
- At this time we are unable to offer exchanges. You may return your item and repurchase the correct size.
- Refunds will be processed within approximately up to 7 business days (excluding weekends and bank holidays) after we receive your return.
Lucy Lu Baby is happy to send you a replacement in case your order was lost in transit or has not been delivered by the courier. Please note replacements are also sent via regular shipping thus items may take up to 20 business days to be delivered.